The 2 AM leak call gets handled. Your team gets to sleep.
Grace answers tenant, owner, and prospect calls as your company. She sorts a flooding unit from a dripping faucet, alerts your on-call tech for real emergencies, books showings, and logs everything, so Monday morning doesn’t start with 40 voicemails.
Caller“Water’s coming through my ceiling from the unit upstairs. It’s getting worse.”
Grace“That’s an emergency. I’m alerting the on-call maintenance tech right now. If you can safely reach it, turn off the water valve under your sink. What’s your unit number?”
$1,487The U.S. median rent is $1,487 a month, about $49 for every day a unit sits empty.1 If missed leasing calls add one week of vacancy, that’s about $340 per unit your owner never collects.
Examples, not guarantees: the math ($1,487 × 12 ÷ 365 = $49 a day; × 7 days) assumes each missed call would have become a paying job. Your numbers depend on your call mix and close rate.
Where property managers lose business on the phone
After-hours tenant calls burn out your team
Someone is always on call, and the phone rings for lockouts, noise complaints, and “is the pool open?” Your team answers all of it at midnight or lets it hit voicemail and hopes nothing floods.
Missed leasing calls mean longer vacancies
Prospects call about a listing at 7 PM, get voicemail, and call the next listing. Every day a unit sits empty costs your owners rent, and that reflects on you.
Owners judge you by response time
A tenant who couldn’t reach anyone during a burst pipe becomes an angry review and an owner asking hard questions. A clear record of every call protects you.
How Grace handles your calls
Three typical calls, set up with your rules. These are illustrative scenarios. Your Grace uses your wording, your prices, and your schedule.
Caller“The AC stopped and it’s 96 degrees in here. I have a newborn.”
Grace“I’m marking this urgent and paging your on-call tech now. Can I confirm your unit and the best number to reach you?”
Caller“I saw the 2-bedroom on Camelback. Is it still available? Can I see it?”
Grace“It’s listed as available. I can book a showing. Does Thursday at 5:30 or Saturday at 10 work better?”
Caller“My garbage disposal is making a humming noise. Not urgent.”
Grace“Thanks for letting us know. I’ve logged a non-urgent maintenance request. You’ll hear from the team on the next business day.”
She takes the calls. You keep control.
Grace handles
- Answers as your company, 24/7 or after hours
- Sorts emergencies from routine requests by your rules
- Pages your on-call tech for flooding, fire, no heat/AC, lockouts (your call)
- Logs maintenance details: unit, issue, photos requested by text
- Books showings and answers listing questions from your approved info
- Takes owner and vendor messages and routes them
- Screens solicitors and spam
- Texts you a summary and transcript after every call
Grace hands to your team
- Rent disputes, evictions, and legal questions
- Anything outside your approved listing info
- Callers who ask for a person (routed per your rules)
- Owner escalations you want handled personally
You set the rules: transfer, text, or scheduled callback.
Compliance notes for property managers
- Fair housing: Grace answers leasing questions from the same approved script for every caller. She won’t describe neighborhoods by who lives there, steer callers, or answer screening questions you haven’t approved. Have your fair-housing policy reviewed before launch.
- Emergencies: Grace follows your escalation rules. For fire, gas smells, or anyone in danger, she tells callers to contact emergency services first.
- Recording and AI disclosure: Calls can open with a recording notice and an AI disclosure. Some countries and states require every party’s consent to record, so we set this up for where you operate.
- Texting tenants: SMS confirmations follow your country’s carrier registration rules (A2P 10DLC in the U.S.) and opt-out handling, confirmed during setup.
General information, not legal advice. Requirements vary by country, state or province, and industry. Have your own counsel review your setup and scripts before launch.
Clear monthly prices.
Start with a free custom demo of Grace. Every plan has a one-time setup fee and our 30-day promise.
After-Hours Receptionist
Grace answers nights, weekends, and holidays, when your team is off.
Timeline: Grace is live in days, not months.
- Grace answers as your business, with your greeting
- Nights, weekends & holidays
- Emergency triage + on-call escalation
- Books appointments into your calendar
- Text summary + transcript after every call
- Spam and sales-call screening
24/7 Receptionist
Grace answers every call, day and night, including overflow when you’re busy.
Timeline: Grace is live in days, not months.
- Everything in After-Hours
- Every call answered, around the clock
- Catches overflow when your team is on other calls
- Monthly call review with us
Growth
Answer every call, and reach every new web or ad lead while they’re still interested.
Timeline: Grace is live in days. Your Speed-to-Lead Agent is custom-built for your business, live in 1–2 weeks.
- Everything in 24/7 Receptionist
- Speed-to-Lead Agent: calls or texts new form and ad leads within 60 seconds
- Follow-up by text, call, and email until they book or opt out
- Missed-call text-back
- Monthly results review with us
Full Automation
Your calls, leads, quotes, invoices, reminders, and reviews, run by agents we build and manage.
Timeline: Phased rollout, scoped on a call. Grace goes live first, in days. Reminder, review, and reactivation agents follow in 1–2 weeks. Quote and invoicing agents get a timeline on the scoping call, usually 2–4 weeks, depending on the software we connect to.
- Everything in Growth
- Quote & Estimate Follow-up Agent
- Invoicing & Payment-Reminder Agent
- Appointment Reminder & No-show Agent
- Review Request & Reputation Agent
- Database Reactivation Agent (consent-based)
- Google Business Profile: Growth plan
Setup covers building, connecting, and testing your agents with you before launch. Multiple locations? Book a call for a quote. See add-on agents and all prices.
Prices are in USD and may change. Your final price, including setup and any usage-based charges, is confirmed in your written proposal and may be tailored by Saysha AI’s founders to your call volume, integrations, and scope.
Common questions from property managers
Can Grace create work orders in AppFolio, Buildium, or Yardi?
Tell us your system. Some setups can drop requests straight in. Others get a structured text or email your team pastes in. We’ll confirm exactly which before you pay anything.
Can she handle multiple properties or portfolios?
Yes. Grace can ask which property the caller is at and route by property, owner, or on-call schedule. Multi-portfolio setups fall under our custom plan.
What counts as an emergency?
You decide. Most managers use flooding, no heat in winter, no AC in extreme heat, sewage backup, lockouts, security issues, and anything involving safety. We set it up with you and test it before launch.
Will callers know Grace is an AI?
Grace can introduce herself as your AI assistant on every call, and she always answers honestly if asked. Callers who want a person are routed by your rules.
What does the free custom demo involve?
Fill out a 2-minute form. Within 24 hours (business days) we text you a number where Grace answers as your business. No card, no obligation.
More answers on our main FAQ.
Want more calls for Grace to answer?
We also optimize Google Business Profiles so more nearby customers find you on Google Maps and local search. Plans from $197/mo, and included in our Full Automation package.
Hear Grace answer as your property management company. Free, within 24 hours.
Tell us about your business. We’ll build a custom Grace with your name, your services, and your rules, then send you a phone number to call within 24 hours. No card, no commitment.
Our demo line answers as “Desert Air,” a sample HVAC company. Your custom demo answers as you. Prefer to talk? Book a 20-minute call.
- U.S. Census Bureau, 2024 American Community Survey 1-year release (median gross rent $1,487). census.gov
Hero photo: aboodi vesakaran on Pexels (Pexels License). Accessed Oct 18, 2026.