A no-cool call in a heat wave isn’t just a ticket. Grace knows that.
Grace answers as your shop when you’re on a roof, at dinner, or asleep. She asks the right triage questions (is anyone home who’s sensitive to heat?), escalates real emergencies, books the rest, and texts you everything.
Caller“My AC is blowing warm air, and I have a baby at home.”
Grace“Since you have a baby at home, we’ll treat this as an emergency. The earliest I have is tomorrow 8–10 AM, and I’m texting the on-call tech to see if he can come sooner. What’s the address?”
$318The average furnace repair costs $318, and emergency furnace repairs run about $300–$1,200.1 Miss 5 heating calls a week and that’s about $6,900 a month walking to the shop that answered.
1 in 8Nearly 1 in 8 calls to trades businesses come in after hours or on weekends.2 Furnaces don’t wait for business hours.
Examples, not guarantees: the math (5 × $318 × 52 weeks ÷ 12 months) assumes each missed call would have become a paying job. Your numbers depend on your call mix and close rate.
Where HVAC shops lose business on the phone
Heat waves bring call spikes you can’t staff for
On the worst days your phones ring nonstop, and every missed call goes to the next shop that answers.
Generic answering services don’t triage
To them, a no-cool call with an elderly parent at home is the same as a filter question. To you, it’s the call that matters most.
Your techs shouldn’t be your receptionists
Every call answered from a ladder is a slower job and a distracted tech.
How Grace handles your calls
Three typical calls, set up with your rules. These are illustrative scenarios. Your Grace uses your wording, your prices, and your schedule.
Caller“Our AC quit and it’s 112 out. Can anyone come today?”
Grace“I’m marking this urgent. The earliest I have is today 6–8 PM. I’ll text you when the tech is 30 minutes out.”
Caller“I want to schedule a tune-up before summer.”
Grace“Happy to. Members get priority. Are you on a maintenance plan with us? I have Tuesday 9–11 or Wednesday 1–3.”
Caller“My unit is 18 years old. I think I need a new system.”
Grace“I’ll book a free replacement estimate with one of our comfort advisors. Is the system gas, electric, or a heat pump?”
She takes the calls. You keep control.
Grace handles
- No-cool / no-heat triage with sensitive-occupant questions
- Heat-wave call surges, so every caller gets answered
- Books into ServiceTitan, Jobber, Housecall Pro, or your calendar
- Escalates to your on-call rotation, then backups
- Recognizes maintenance-plan members
- Books replacement estimates for your comfort advisors
- Quotes only your approved dispatch and tune-up fees
- SMS confirmations to customers, summaries to you
Grace hands to your team
- Equipment quotes and financing questions
- Warranty disputes
- Angry customers who want the owner
- Anything your rules flag
You set the rules: transfer, text, or scheduled callback.
Compliance notes for HVAC shops
- Safety first: For gas smells or carbon-monoxide alarms, Grace tells callers to leave the home and call emergency services or the gas utility, using your approved wording.
- No diagnosis by phone: Grace gathers details and books. Your techs diagnose.
- Recording and AI disclosure: Calls can open with a recording notice and an AI disclosure. Some countries and states require every party’s consent to record, so we set this up for where you operate.
- Texting: Customer texts follow your country’s carrier registration (A2P 10DLC in the U.S.) and opt-out rules, confirmed during setup.
General information, not legal advice. Requirements vary by country, state or province, and industry. Have your own counsel review your setup and scripts before launch.
Call our demo company right now.
Grace answers 480-613-4642 as “Desert Air,” our sample Phoenix HVAC company. Ask about an emergency, a quote, or a tune-up, and hear how she handles it. Your custom demo will answer as your business.
Call 480-613-4642Clear monthly prices.
Start with a free custom demo of Grace. Every plan has a one-time setup fee and our 30-day promise.
After-Hours Receptionist
Grace answers nights, weekends, and holidays, when your team is off.
Timeline: Grace is live in days, not months.
- Grace answers as your business, with your greeting
- Nights, weekends & holidays
- Emergency triage + on-call escalation
- Books appointments into your calendar
- Text summary + transcript after every call
- Spam and sales-call screening
24/7 Receptionist
Grace answers every call, day and night, including overflow when you’re busy.
Timeline: Grace is live in days, not months.
- Everything in After-Hours
- Every call answered, around the clock
- Catches overflow when your team is on other calls
- Monthly call review with us
Growth
Answer every call, and reach every new web or ad lead while they’re still interested.
Timeline: Grace is live in days. Your Speed-to-Lead Agent is custom-built for your business, live in 1–2 weeks.
- Everything in 24/7 Receptionist
- Speed-to-Lead Agent: calls or texts new form and ad leads within 60 seconds
- Follow-up by text, call, and email until they book or opt out
- Missed-call text-back
- Monthly results review with us
Full Automation
Your calls, leads, quotes, invoices, reminders, and reviews, run by agents we build and manage.
Timeline: Phased rollout, scoped on a call. Grace goes live first, in days. Reminder, review, and reactivation agents follow in 1–2 weeks. Quote and invoicing agents get a timeline on the scoping call, usually 2–4 weeks, depending on the software we connect to.
- Everything in Growth
- Quote & Estimate Follow-up Agent
- Invoicing & Payment-Reminder Agent
- Appointment Reminder & No-show Agent
- Review Request & Reputation Agent
- Database Reactivation Agent (consent-based)
- Google Business Profile: Growth plan
Setup covers building, connecting, and testing your agents with you before launch. Multiple locations? Book a call for a quote. See add-on agents and all prices.
Prices are in USD and may change. Your final price, including setup and any usage-based charges, is confirmed in your written proposal and may be tailored by Saysha AI’s founders to your call volume, integrations, and scope.
Common questions from HVAC shops
Can I hear Grace on a real HVAC call?
Yes. Play the unedited recording on our homepage, or call 480-613-4642. She answers as our demo HVAC company, Desert Air.
Which software does she book into?
ServiceTitan, Jobber, and Housecall Pro, or your calendar. We’ll confirm your exact setup during the free demo.
Can she handle Spanish-speaking customers?
Grace handles English and Spanish callers. Tell us your caller mix and we’ll tune it.
Will callers know Grace is an AI?
Grace can introduce herself as your AI assistant on every call, and she always answers honestly if asked. Callers who want a person are routed by your rules.
What does the free custom demo involve?
Fill out a 2-minute form. Within 24 hours (business days) we text you a number where Grace answers as your business. No card, no obligation.
More answers on our main FAQ.
Want more calls for Grace to answer?
We also optimize Google Business Profiles so more nearby customers find you on Google Maps and local search. Plans from $197/mo, and included in our Full Automation package.
Hear Grace answer as your HVAC company. Free, within 24 hours.
Tell us about your business. We’ll build a custom Grace with your name, your services, and your rules, then send you a phone number to call within 24 hours. No card, no commitment.
Our demo line answers as “Desert Air,” a sample HVAC company. Your custom demo answers as you. Prefer to talk? Book a 20-minute call.
- Angi, “How Much Does the Average Furnace Repair Cost? [2026 Data],” updated Sep 25, 2026 (national average $318, from 27,763 projects; emergency repairs about $300–$1,200). angi.com
- ServiceTitan, “Call Trends in the Trades” (10.7%–12.1% of calls come in outside normal business hours). servicetitan.com
Hero photo: José Andrés Pacheco Cortes on Pexels (Pexels License). Accessed Oct 18, 2026.