Legal

Privacy Policy

Last updated: [DATE]

PLACEHOLDER TEMPLATE. Have an attorney review this before publishing. This is a starting draft, not legal advice, and no lawyer has reviewed it. Replace every [BRACKETED] item.

Who we are

Saysha AI, LLC (“Saysha,” “we,” “us”) is based in Phoenix, Arizona, and provides AI receptionist services (“Grace”) to businesses worldwide. Contact: [email protected] · [MAILING ADDRESS].

Information we collect

From website visitors: what you submit in forms (name, business name, phone, email, website, notes) and basic technical data like browser type and pages visited [LIST ANALYTICS TOOLS, IF ANY].
On behalf of our business clients: when Grace answers calls for a client, we process caller information such as name, phone number, address, reason for calling, call recordings, and transcripts. We do this on the client’s behalf and follow their instructions.

How we use information

To respond to demo requests and provide our services.
To answer, route, and summarize calls for our clients.
To improve service quality for the client the data belongs to.
To meet legal obligations.

We do not sell personal information. [CONFIRM whether any call data is used to train or improve models, and how. List your voice AI, telephony, and SMS subprocessors.]

Text messages (SMS)

If you opt in, we may text you about your request. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We don’t share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing.

Call recording

Calls Grace answers may be recorded and transcribed. Callers can be told at the start of the call that it may be recorded and that they’re speaking with an AI assistant. Our clients are responsible for making sure their setup meets the consent laws that apply to them.

Health information

[IF APPLICABLE: describe your HIPAA-conscious setup and Business Associate Agreement process. Don’t claim HIPAA compliance unless BAAs are in place with you and your subprocessors.]

Retention and security

We keep data only as long as needed for the purposes above or as the client directs. [STATE RETENTION PERIODS.] [CONFIRM ENCRYPTION AT REST AND IN TRANSIT.]

Your choices and rights

Depending on where you live (for example the EU and UK under GDPR, California or other U.S. states, Canada under PIPEDA, or Australia under the Privacy Act), you may have the right to access, correct, or delete your personal information. Email [email protected]. If a client of ours collected your information, we’ll forward your request to that client.

Changes

We may update this policy. When we do, we’ll change the “Last updated” date.