She’s ready to book Botox at 9 PM. Is anyone answering?
Med spa clients research and book in the evening, after seeing your ad or post. Grace answers as your spa, books consultations and treatments, handles reschedules, and answers common questions from your approved menu.
Caller“Hi! I saw your lip filler special on Instagram. Can I book?”
Grace“Absolutely! First-time filler clients start with a quick consult with our nurse injector. I have Thursday at 6 PM or Saturday at 11. Which works?”
$527Med spa patients spend an average of $527 per visit.1 Miss 3 new-client calls a week and that’s about $6,850 a month in first visits alone.
ExampleIf a new client books 4 visits a year at that average, one missed first call is about $2,100 a year (illustrative: 4 × $527).
Examples, not guarantees: the math (3 × $527 × 52 ÷ 12) assumes each missed call would have become a paying job. Your numbers depend on your call mix and close rate.
Where med spas lose business on the phone
Your ads work at night. Your front desk doesn’t
Clients click your post at 9 PM, call, get voicemail, and book with the spa that answered.
Providers shouldn’t answer phones mid-treatment
Every interruption costs time and makes the experience feel less premium.
No-shows and reschedules leave expensive gaps
An empty injector hour is lost revenue you won’t get back.
How Grace handles your calls
Three typical calls, set up with your rules. These are illustrative scenarios. Your Grace uses your wording, your prices, and your schedule.
Caller“How much is a HydraFacial?”
Grace“I’ll text you our current menu with HydraFacial pricing right now. Want me to book one? I have Tuesday at 4 or Wednesday at noon.”
Caller“I need to move my laser appointment.”
Grace“Of course. I can move you to Thursday at 10 or Friday at 3.”
Caller“I had filler yesterday and I’m more swollen than expected.”
Grace“I’ll flag this for the provider on call right away so they can call you. If you have trouble breathing, vision changes, or severe pain, please call 911.”
She takes the calls. You keep control.
Grace handles
- Books consults and treatments on your scheduler
- Handles reschedules and cancellations
- Answers FAQs from your approved menu and policies
- Texts menus, prep instructions, and confirmations
- Captures campaign source (“saw your Instagram ad”)
- Routes post-treatment concerns to your on-call provider
- Screens spam and sales calls
- Summaries to your team after every call
Grace hands to your team
- Medical questions, eligibility, and treatment advice
- Pricing beyond your published menu
- Complaints and post-treatment concerns
- Anything your protocol flags
You set the rules: transfer, text, or scheduled callback.
Compliance notes for med spas
- HIPAA-conscious setup available. Ask us. If your setup involves protected health information, we’ll go through data handling and whether a Business Associate Agreement (BAA) is in place before launch. We don’t promise HIPAA compliance without one.
- No medical advice or promised results: Grace doesn’t assess candidacy or promise outcomes. A licensed provider decides.
- Emergencies: Post-treatment warning signs go to your on-call provider, and callers are told to call emergency services for severe symptoms.
- Recording and AI disclosure: Calls can open with a recording notice and an AI disclosure. Some countries and states require every party’s consent to record, so we set this up for where you operate.
General information, not legal advice. Requirements vary by country, state or province, and industry. Have your own counsel review your setup and scripts before launch.
Clear monthly prices.
Start with a free custom demo of Grace. Every plan has a one-time setup fee and our 30-day promise.
After-Hours Receptionist
Grace answers nights, weekends, and holidays, when your team is off.
Timeline: Grace is live in days, not months.
- Grace answers as your business, with your greeting
- Nights, weekends & holidays
- Emergency triage + on-call escalation
- Books appointments into your calendar
- Text summary + transcript after every call
- Spam and sales-call screening
24/7 Receptionist
Grace answers every call, day and night, including overflow when you’re busy.
Timeline: Grace is live in days, not months.
- Everything in After-Hours
- Every call answered, around the clock
- Catches overflow when your team is on other calls
- Monthly call review with us
Growth
Answer every call, and reach every new web or ad lead while they’re still interested.
Timeline: Grace is live in days. Your Speed-to-Lead Agent is custom-built for your business, live in 1–2 weeks.
- Everything in 24/7 Receptionist
- Speed-to-Lead Agent: calls or texts new form and ad leads within 60 seconds
- Follow-up by text, call, and email until they book or opt out
- Missed-call text-back
- Monthly results review with us
Full Automation
Your calls, leads, quotes, invoices, reminders, and reviews, run by agents we build and manage.
Timeline: Phased rollout, scoped on a call. Grace goes live first, in days. Reminder, review, and reactivation agents follow in 1–2 weeks. Quote and invoicing agents get a timeline on the scoping call, usually 2–4 weeks, depending on the software we connect to.
- Everything in Growth
- Quote & Estimate Follow-up Agent
- Invoicing & Payment-Reminder Agent
- Appointment Reminder & No-show Agent
- Review Request & Reputation Agent
- Database Reactivation Agent (consent-based)
- Google Business Profile: Growth plan
Setup covers building, connecting, and testing your agents with you before launch. Multiple locations? Book a call for a quote. See add-on agents and all prices.
Prices are in USD and may change. Your final price, including setup and any usage-based charges, is confirmed in your written proposal and may be tailored by Saysha AI’s founders to your call volume, integrations, and scope.
Common questions from med spas
Does Grace work with Boulevard, Vagaro, Mangomint, or Zenoti?
Tell us your scheduler and we’ll confirm direct booking or a request your team approves before you pay anything.
Can she promote our monthly specials?
Yes. Update your specials anytime and Grace mentions them when they’re relevant. No pushy upsells unless you want them.
Is it HIPAA compliant?
We offer a HIPAA-conscious setup and will go through BAA needs with you before launch. Ask us.
Will callers know Grace is an AI?
Grace can introduce herself as your AI assistant on every call, and she always answers honestly if asked. Callers who want a person are routed by your rules.
What does the free custom demo involve?
Fill out a 2-minute form. Within 24 hours (business days) we text you a number where Grace answers as your business. No card, no obligation.
More answers on our main FAQ.
Want more calls for Grace to answer?
We also optimize Google Business Profiles so more nearby customers find you on Google Maps and local search. Plans from $197/mo, and included in our Full Automation package.
Hear Grace answer as your med spa. Free, within 24 hours.
Tell us about your business. We’ll build a custom Grace with your name, your services, and your rules, then send you a phone number to call within 24 hours. No card, no commitment.
Our demo line answers as “Desert Air,” a sample HVAC company. Your custom demo answers as you. Prefer to talk? Book a 20-minute call.
- American Med Spa Association, “2024 Medical Spa State of the Industry Executive Report Recap” (average spend $527 per visit). americanmedspa.org
Hero photo: Triệt Lông Club Hair Removal by TL on Pexels (Pexels License). Accessed Oct 18, 2026.