The client who calls at 8 PM hires whoever answers. Make it you.
People call a lawyer when something just went wrong, often at night or on a weekend. Grace answers as your firm, captures intake details, books the consultation, and sends your team a clean summary. She never gives legal advice.
Caller“I was rear-ended on the I-10 today. The other driver’s insurance already called me. Do I need a lawyer?”
Grace“I’m sorry that happened. I can’t give legal advice, but I can set up a free consultation with one of our attorneys. Can I get your name and the other driver’s name?”
48%In Clio’s 2024 secret-shopper study, 48% of law firms couldn’t be reached by phone at all, and only 40% answered the call.1
Your numberIf your average new matter is worth $X to your firm, every unanswered intake call is a potential $X case that hires the next firm that picks up. Plug in your own number: it adds up fast.
Lines marked “Your number” or “Example” are illustrations, not data.
Where law firms lose business on the phone
Potential clients call your competitors next
When someone is hurt, arrested, or served papers, they call until someone answers. Voicemail at 8 PM often means a lost case.
Intake eats billable hours
Attorneys and paralegals stop real work to answer “do you handle...?” calls, many of which aren’t a fit.
Inconsistent intake causes problems later
Missing dates, missing adverse-party names, and handwritten notes make conflicts checks and follow-up harder.
How Grace handles your calls
Three typical calls, set up with your rules. These are illustrative scenarios. Your Grace uses your wording, your prices, and your schedule.
Caller“My son was just arrested. What do I do?”
Grace“I’m sorry you’re dealing with this. I can’t give legal advice, but I can get an attorney to call you back as soon as possible. What’s your son’s name and where is he being held?”
Caller“I need to talk to someone about a divorce. My spouse has a lawyer already.”
Grace“I can set up a consultation. So the attorney can check for conflicts first, can I get your name and your spouse’s full name?”
Caller“Do you handle patent applications?”
Grace“Our firm focuses on personal injury and family law, so that’s outside what we handle. I’ll note your call so the office can share a referral if they have one.”
She takes the calls. You keep control.
Grace handles
- Answers as your firm, with your greeting
- Screens by practice area and jurisdiction
- Captures intake: names, dates, incident details, how they found you
- Collects adverse-party names for your conflicts check
- Books consultations on your calendar (or holds them until conflicts clear)
- Flags urgent matters (arrests, deadlines, hearings) to your on-call attorney
- Takes existing-client messages and routes them
- Texts your team a summary and transcript after every call
Grace hands to your team
- Any request for legal advice or case evaluation
- Fee and retainer negotiations
- Existing clients with case questions
- Anything your intake rules flag for a human
You set the rules: transfer, text, or scheduled callback.
Compliance notes for law firms
- No legal advice: Grace is set up to say plainly that she can’t give legal advice and that calling doesn’t create an attorney-client relationship. Wording is reviewed with you.
- Conflicts first: Grace collects the names your conflicts process needs. Your team runs the check, and Grace never confirms representation.
- Confidentiality: Intake collects only what you specify. Recordings and transcripts are yours. Ask us about retention settings.
- Bar rules vary: Rules on advertising, solicitation, and AI use differ by state. Have your firm’s ethics counsel review the intake script before launch.
- Recording and AI disclosure: Calls can open with a recording notice and an AI disclosure. Some countries and states require every party’s consent to record, so we set this up for where you operate.
General information, not legal advice. Requirements vary by country, state or province, and industry. Have your own counsel review your setup and scripts before launch.
Clear monthly prices.
Start with a free custom demo of Grace. Every plan has a one-time setup fee and our 30-day promise.
After-Hours Receptionist
Grace answers nights, weekends, and holidays, when your team is off.
Timeline: Grace is live in days, not months.
- Grace answers as your business, with your greeting
- Nights, weekends & holidays
- Emergency triage + on-call escalation
- Books appointments into your calendar
- Text summary + transcript after every call
- Spam and sales-call screening
24/7 Receptionist
Grace answers every call, day and night, including overflow when you’re busy.
Timeline: Grace is live in days, not months.
- Everything in After-Hours
- Every call answered, around the clock
- Catches overflow when your team is on other calls
- Monthly call review with us
Growth
Answer every call, and reach every new web or ad lead while they’re still interested.
Timeline: Grace is live in days. Your Speed-to-Lead Agent is custom-built for your business, live in 1–2 weeks.
- Everything in 24/7 Receptionist
- Speed-to-Lead Agent: calls or texts new form and ad leads within 60 seconds
- Follow-up by text, call, and email until they book or opt out
- Missed-call text-back
- Monthly results review with us
Full Automation
Your calls, leads, quotes, invoices, reminders, and reviews, run by agents we build and manage.
Timeline: Phased rollout, scoped on a call. Grace goes live first, in days. Reminder, review, and reactivation agents follow in 1–2 weeks. Quote and invoicing agents get a timeline on the scoping call, usually 2–4 weeks, depending on the software we connect to.
- Everything in Growth
- Quote & Estimate Follow-up Agent
- Invoicing & Payment-Reminder Agent
- Appointment Reminder & No-show Agent
- Review Request & Reputation Agent
- Database Reactivation Agent (consent-based)
- Google Business Profile: Growth plan
Setup covers building, connecting, and testing your agents with you before launch. Multiple locations? Book a call for a quote. See add-on agents and all prices.
Prices are in USD and may change. Your final price, including setup and any usage-based charges, is confirmed in your written proposal and may be tailored by Saysha AI’s founders to your call volume, integrations, and scope.
Common questions from law firms
Will Grace ever tell a caller whether they have a case?
No. She’s set up to decline legal questions, capture the facts, and get the caller to an attorney. You approve the exact wording.
Can it integrate with Clio, MyCase, or Lawmatics?
Tell us what you use. Depending on the system, Grace either pushes intake directly or sends a structured email your team imports. We’ll confirm which before you start.
Can she do intake in Spanish?
Grace can handle English and Spanish callers. Let us know your caller mix and we’ll tune the script and test it with you.
Will callers know Grace is an AI?
Grace can introduce herself as your AI assistant on every call, and she always answers honestly if asked. Callers who want a person are routed by your rules.
What does the free custom demo involve?
Fill out a 2-minute form. Within 24 hours (business days) we text you a number where Grace answers as your business. No card, no obligation.
More answers on our main FAQ.
Want more calls for Grace to answer?
We also optimize Google Business Profiles so more nearby customers find you on Google Maps and local search. Plans from $197/mo, and included in our Full Automation package.
Hear Grace answer as your firm. Free, within 24 hours.
Tell us about your business. We’ll build a custom Grace with your name, your services, and your rules, then send you a phone number to call within 24 hours. No card, no commitment.
Our demo line answers as “Desert Air,” a sample HVAC company. Your custom demo answers as you. Prefer to talk? Book a 20-minute call.
- Clio, 2024 Legal Trends Report, secret-shopper study of 500 firms, p. 79 (only 40% answered; 48% unreachable by phone). clio.com
Hero photo: Sora Shimazaki on Pexels (Pexels License). Accessed Oct 18, 2026.