New patients call at lunch and after 5. Grace books them.
Your front desk is checking patients in, verifying insurance, and on the other line. Grace picks up the overflow and the after-hours calls, books new patients, handles reschedules, and routes urgent dental problems by your protocol.
Caller“Hi, I’m new to the area and need a cleaning. Are you taking new patients?”
Grace“We are, welcome! I have new-patient openings next Tuesday at 8 AM or Thursday at 3:30. Which works better?”
27%Dental offices miss 27% of inbound calls, and 37% of dental calls are leads.1
ExampleIf a new patient is worth $1,000 to your practice (use your own number), two missed new-patient calls a week is over $8,000 a month.
Examples, not guarantees: the math (2 × $1,000 × 52 ÷ 12 (illustrative value)) assumes each missed call would have become a paying job. Your numbers depend on your call mix and close rate.
Where dental practices lose business on the phone
Your front desk can’t answer every ring
Check-ins, insurance calls, and patients at the window all come first. The phone rolls to voicemail.
New patients book wherever answers first
Someone searching “dentist near me” after work won’t wait for a callback tomorrow.
Reschedules and cancellations pile up
Every “I need to move my appointment” call takes staff time and leaves gaps in the schedule.
How Grace handles your calls
Three typical calls, set up with your rules. These are illustrative scenarios. Your Grace uses your wording, your prices, and your schedule.
Caller“I cracked a tooth and it really hurts.”
Grace“I’m sorry. I’ll flag this for the doctor’s emergency line per our protocol, and you’ll get a call back. If you have swelling that affects breathing or swallowing, please go to the ER or call 911.”
Caller“I need to move my Thursday cleaning.”
Grace“No problem. I can move you to Friday at 9 or next Tuesday at 2.”
Caller“Do you take my insurance? I’d like to book a visit.”
Grace“I can’t confirm coverage by phone, but the team will verify it before your visit. Let’s get you booked. Does Monday at 10 work?”
She takes the calls. You keep control.
Grace handles
- New-patient booking during overflow and after hours
- Reschedules and cancellations
- Routes urgent dental problems by your protocol
- Collects only the scheduling info you approve
- Texts intake forms or links you provide
- Answers FAQs: hours, location, parking, accepted plans list
- Screens spam and sales calls
- Summaries to your team after every call
Grace hands to your team
- Clinical questions and treatment advice
- Insurance coverage and billing specifics
- Complaints and anything your protocol flags
- Callers who ask for a person
You set the rules: transfer, text, or scheduled callback.
Compliance notes for dental practices
- HIPAA-conscious setup available. Ask us. If your setup involves protected health information, we’ll go through data handling, retention, and whether a Business Associate Agreement (BAA) is in place before launch. We don’t promise HIPAA compliance without one.
- Minimum necessary: By default Grace collects only what scheduling needs: name, contact info, preferred time, and reason in general terms.
- No clinical advice: Grace doesn’t diagnose or recommend treatment. Medical emergencies are directed to emergency services or the ER.
- Recording and AI disclosure: Calls can open with a recording notice and an AI disclosure. Some countries and states require every party’s consent to record, so we set this up for where you operate.
General information, not legal advice. Requirements vary by country, state or province, and industry. Have your own counsel review your setup and scripts before launch.
Clear monthly prices.
Start with a free custom demo of Grace. Every plan has a one-time setup fee and our 30-day promise.
After-Hours Receptionist
Grace answers nights, weekends, and holidays, when your team is off.
Timeline: Grace is live in days, not months.
- Grace answers as your business, with your greeting
- Nights, weekends & holidays
- Emergency triage + on-call escalation
- Books appointments into your calendar
- Text summary + transcript after every call
- Spam and sales-call screening
24/7 Receptionist
Grace answers every call, day and night, including overflow when you’re busy.
Timeline: Grace is live in days, not months.
- Everything in After-Hours
- Every call answered, around the clock
- Catches overflow when your team is on other calls
- Monthly call review with us
Growth
Answer every call, and reach every new web or ad lead while they’re still interested.
Timeline: Grace is live in days. Your Speed-to-Lead Agent is custom-built for your business, live in 1–2 weeks.
- Everything in 24/7 Receptionist
- Speed-to-Lead Agent: calls or texts new form and ad leads within 60 seconds
- Follow-up by text, call, and email until they book or opt out
- Missed-call text-back
- Monthly results review with us
Full Automation
Your calls, leads, quotes, invoices, reminders, and reviews, run by agents we build and manage.
Timeline: Phased rollout, scoped on a call. Grace goes live first, in days. Reminder, review, and reactivation agents follow in 1–2 weeks. Quote and invoicing agents get a timeline on the scoping call, usually 2–4 weeks, depending on the software we connect to.
- Everything in Growth
- Quote & Estimate Follow-up Agent
- Invoicing & Payment-Reminder Agent
- Appointment Reminder & No-show Agent
- Review Request & Reputation Agent
- Database Reactivation Agent (consent-based)
- Google Business Profile: Growth plan
Setup covers building, connecting, and testing your agents with you before launch. Multiple locations? Book a call for a quote. See add-on agents and all prices.
Prices are in USD and may change. Your final price, including setup and any usage-based charges, is confirmed in your written proposal and may be tailored by Saysha AI’s founders to your call volume, integrations, and scope.
Common questions from dental practices
Does Grace connect to Dentrix, Eaglesoft, or Open Dental?
Tell us your system. Some setups support direct booking, others use a request your team confirms. We’ll be clear about which before you start.
Is this HIPAA compliant?
We offer a HIPAA-conscious setup. Whether your configuration needs a BAA depends on what information is collected and stored. Ask us and we’ll go through it before anything goes live.
Will patients know it’s an AI?
Grace can introduce herself as an AI assistant on every call, and she always answers honestly if asked.
Will callers know Grace is an AI?
Grace can introduce herself as your AI assistant on every call, and she always answers honestly if asked. Callers who want a person are routed by your rules.
What does the free custom demo involve?
Fill out a 2-minute form. Within 24 hours (business days) we text you a number where Grace answers as your business. No card, no obligation.
More answers on our main FAQ.
Want more calls for Grace to answer?
We also optimize Google Business Profiles so more nearby customers find you on Google Maps and local search. Plans from $197/mo, and included in our Full Automation package.
Hear Grace answer as your practice. Free, within 24 hours.
Tell us about your business. We’ll build a custom Grace with your name, your services, and your rules, then send you a phone number to call within 24 hours. No card, no commitment.
Our demo line answers as “Desert Air,” a sample HVAC company. Your custom demo answers as you. Prefer to talk? Book a 20-minute call.
- Invoca, “How Many Phone Calls Are You Missing? See How Your Industry Stacks Up,” Apr 6, 2023 (home services miss 27%, dental 27%, insurance 39% of inbound calls). invoca.com
Hero photo: Gene Wide on Pexels (Pexels License). Accessed Oct 18, 2026.